When Isadore (Issy) Sharp opened his first hotel in Toronto in 1961, he did so with a simple but powerful idea: that true luxury isn’t about appearances or style, but the essential quality of service. He emphasized that the success of his venture was deeply rooted in the principle of the Golden Rule: to treat others as you would like to be treated yourself. To this day, he believes that this approach applies not just to customers but to employees too. Sharp has said that when employees feel valued and respected, they are more likely to provide exceptional service to guests, which in turn leads to their job satisfaction and the company's success.

Today, that success Sharp had in his sights more than 60 years ago is unmistakable. Four Seasons ranks among the world’s best the most awarded luxury hospitality brand, operating 120+ hotels and resorts and over 50 residential properties across 47 countries. Whether we’re welcoming a guest with a smile, designing the latest Four Seasons location, or onboarding a new team member, every action is informed and inspired by a legacy of treating others how we want to be treated while pursuing excellence.